A Special Journey from  Coffee Producers
When the season opens, your coffee is shipped directly from the producers via DHL or UPS. Once dispatched, delivery usually takes about 7 business days (excluding customs processing). You’ll find the estimated delivery date on each product page every season — and if you ever wonder where your coffee is on its path, just reach out—we’re here, always happy to guide you through the journey! 

Exchanges & Returns
We stand by the quality of our products. If you receive an item with a manufacturing defect, we’ll gladly offer a refund or exchange. Please contact us within 7 days of your shipment confirmation email to initiate a return. As our products are food-based, we’re unable to accept returns for reasons other than defects. We appreciate your understanding!